Dear
Sir/Madam:
Thanks a ton for
helping us with our Uganda visas!
Much appreciate your good service and
you keeping in touch with us!
With best wishes,
Bob Fleming
Dear
Ms. Freeman,
We spoke this morning on the phone.
I wanted to write you for the
service provided by your staff at
the Washington office.
For those of us who work with
international travel, it is a great
relief to do business with Travisa.
Between your on-line tracking system
and clear instructions, and the way
one can reach a human being on the
phone if needed, we have enjoyed our
association over the years, and have
recommended the Washington office to
others.
Recently, in particular, Arlene
Cuenias and I had occasion to speak
multiple times to track down a
delayed document at the Brazilian
consulate. It was reassuring to know
I had an "ally" within the
bureaucracy of govt.processing. Her
seeing that the visa arrived on time
in Charlottesville, before the trip
started certainly made a huge
difference in several people's peace
of mind.
All of your staff deserve a big
thanks, for service in our
scientists'
behalf. Thanks to all for a job well
done!
Yours truly,
Heidi
Winter
Assistant to the Director, Fred K.Y.
Lo
National Radio Astronomy Observatory
To
Whom it May Concern:
I want to thank Travisa for your
excellent service. I had no idea how
to get a visa and no one around me
knew. AAA recommended your site to
me and when I went to it, I was able
to IM an employee there who answered
all of questions! On top of that,
the turn around time for my Visa was
very fast. Thank you so much for
taking the stress out this part of
traveling for me! I will definitely
use your website in the future and
recommend it to other travelers.
Sincerely,
Andrea
Chorny
Ms.
Freeman, once again, I wanted to
thank you for the dedication you
showed to my passport/visa issue
today. I cannot tell you how much I
appreciated your assistance. You
handled my crisis in an assured,
exemplary manner, which, I’m sure,
is a reflection of the services that
Travisa provides.
Thanks again for all your efforts.
Lisa Makle-Brooks
Board of
Directors Office
Metropolitan Washington Airports
Authority
Kim
Conway assisted myself and Sharon Motasky in attempting to locate my
passport. Kim is "one of a kind".
She remained professional and
understanding when I was very upset.
She went to the post office late
evenings and on the week-end to try
to locate my passport.
When she was exhausted with me, she
treaded forward, remaining constant
in her voice and manner. She is an
"exceptional" employee (Manager) of
Travisa. I have been in the work
force some 38 years.
Believe me, there are few that would
go to the extent Kim did to satisfy
me, as a customer. She valued the
Travisa name and was totally
dedicated and loyal to her company.
"Kim" is what will keep me a
referring customer to Travisa.
I hope Travisa realizes what you
have in Kim, and I hope she is paid
well.....She deserves it.
Sincerely,
Sandra
Cramer and Sharon Motasky, Head of
Travel and Tourism, RETS Tech Center
My
partner and I used your NY office
services earlier this year for a
China vacation and were VERY
impressed with the accuracy of
information provided by Travisa. I
used your DC office services
recently for business - you were the
ONLY service that provided me with
accurate information about visa
requirements for Zimbabwe. Thank you
for great customer service and for
providing accurate information.
Kathleen
Tooley
You're
supposed to wow your customers.
Wow!
Thanks.
Don Miller
Vice President of Business
Development
Aquion Water Treatment Products LLC
The
passport arrived yesterday morning.
Looks great. Thanks. A lot of
companies talk about customer
service and customer first, but
Travisa did what it said it would
when it said it would. Your customer
is very happy.
Norman Kent
We recently went through the process
of applying for
VISA's for Russia and India.
Although we generally
understood the instructions, we
needed a few points of
clarification. Your employee John,
based in San
Francisco, was simply outstanding.
He was
professional, informative, and went
above and beyond
with his help. We have found our
experience with
TRAVISA to be highly satisfactory,
and John is a big
reason why. We look forward to
working with TRAVISA
and employees like John in the
future.
Sincerely,
Bruce and Stephanie Myers
Thank
you for the prompt passport service.
In addition to renewing my passport
on time you also kept me informed
every step of the way with an e-mail
message acknowledging receipt of my
renewal request, and another e-mail
notifying me of the shipment back to
me, along with a convenient link to
the FedEx package tracking system so
that I could follow the progress of
my new passport.
I found you service to be
professionally executed.
Thank you.
Peter Otradovec
Aloha Travisa,
Thank you for your very prompt and courteous service. I NEVER write to a company I have dealt with , but your service was exceptional. This is the second time this year that I used Travisa. The online tracking really helps since I was called out of the country at the last minute , I knew exactly where my Passport was. You had it until 5:10 last night in SF and I had it at 11:35 in Hawaii today.
Mahalo for the speed.Steve Peterson
In a world where everyone talks a good game but rarely delivers, I want to let you know how pleased I was with your service.
I had a China visa processed through your Chicago office and the service was superb. It was a pleasure doing business with Travisa.
Regards,
Rich Blauvelt
V.P./General Manager
H&K Norwood Inc.
Got my visa on Tuesday - 2 days ahead of schedule. You guys are great! I am recommending you to my friends and family - great web interface, great followup and service, and great results! Thank you very much - it was a pleasure dealing with such a professional outfit, and you really helped minimize my stress! I'm off to Brazil!
Many thanks,
Casey Hoekstra
Agilent Technologies
Thank you for the excellent service! I received my passport back with the visa for Eritrea this morning, even though Fed Ex was two days late getting my passport to you. You received it yesterday morning and shipped it back to me yesterday afternoon. I will recommend you to everyone!
Steve Wingert
Thanks-- you guys are great! That's why I always do business with you. (Now take the rest of the day off!)
Ann Butler
"I just wanted to let know that I have received my US passport in the mail. Your customer service is one of the best I have ever done business with and your ability to process my request in a timely and professional manner is commendable. I will be using your service again to process mine and my girlfriend's Chinese visa application. You should be hearing from us soon."
Sincerely,
Chuck Anderson
"First let me say that the professionalism of the personnel at Travisa is outstanding. They're always very knowledgeable, helpful and courteous. Recently, I had a visa issue and was helped by Tanzi who helped me tremendously. She told me that she would call me back after getting information in 10 minutes and she did. She told me that she would contact the Embassy right away and call me back in 10 minutes and she called me back in 5 minutes. She definitely an asset to Travisa as is all of your fine personnel. I look forward to continuing a great working relationship with Travisa. Happy New Year!"
Beverly Stewart
I just wanted to write and let you know that I have been working with your organization, direct branch, for a year now and I wanted someone in your organization to know how outstanding your services are. From the great, user-friendly website to the prompt turn-around time on visa processing to the update communication on the process, it is all very efficient. Your organization provides top-notch service and it makes my job that much easier. Thanks again!"
Stephanie Bush
"Thank you for your assistance and prompt, very prompt, service. I want all your supervisors to know that you are the best. What great customer service in this day and age of nobody cares. You have proved them wrong."
Viktoria Milhauser
US Army Corps of Engineers
"Dear Sir:
I am writing to express my gratitude for all the excellent job performed by Neha of your Visa department. At short notice I planned my trip to the Middle East. With Neha's hard work I was able to obtain visas for Bahrain, Egypt, and Saudi Arabia, and receive my passport back this morning for my departure tomorrow. Her assistance in obtaining my visa for Saudi Arabia is especially appreciated.
I would have no hesitation in recommending your services and will definitely use your company in the future."
Sincerely,
Patrick Corr
"Michael,
I rec'd the passports today at 9:15 am CDT. I wanted to say THANKS again for all your help!!! We can really depend on you to come through for us !!!!"
Ms. Jan Tweed
"Dear Karen, Cynthia, and anyone else at Travisa who helped in the process...
I know you were "just doing your day to day work", but my mother and I want to thank-you for helping us get her passport renewed on short notice. You were all very helpful, and we are able to take this trip now with the proper documents. Thanks for being there when we needed you!"
Sincerely,
Nita Beran & Edna Dade
"THANK YOU!!!!!!!!!! I am MOST impressed with your company and also the
website--most helpful...........
"We received our three passports with visa to Cameroon via FedEx yesterday and I thank you for your prompt and efficient service, truly!"
Barbara Shinn
"Thank you so much for you efforts in obtaining David Cunningham's passport on such short notice.
Just wanted to let you know how much we appreciate all that you do for us! You guys are awesome!"
Regards,
Jamielle Tisdal
Executive Assistant
Harris Corporation
This is to Joseph, Jan, Michael, and Jessica,
By now my children's passports are on their way back to Minneapolis.
I cannot express to you all how grateful we are for your patience and good work while I was in full meltdown here in Minneapolis, You see, this is a circumstance where if it could go wrong, it did?
Starting with my blunder forgetting to renew their passports on time. I then arranged a 24 hour passport renewal with another agency.
After getting all the documents in order, going to the city court house, taking a number, filling out papers again and arriving at the fedex office by 10:30, I was told that there had been a delay and my passports would not be reviewed until Wednesday. So, I called you Joseph and had to retrace my early morning steps getting a new package. I got it to Fedex with a promise to have it to you by 8:00.... well you know the rest.
Thanks again for your patience and professionalism.
Sincerely,
Michael Schock
Hi Evelyn,
Just a note to let you know how pleased I am to be working with Talia Valles as our new Travisa consultant. She is doing a wonderful job, is very dedicated, and communicates to us very clearly everything we need to know about processing our agency's visas and passports in a timely fashion.
I hope to be working with Talia for a long time for all of Catholic Relief's
needs.
Warm regards,
Jill Porcino
Dear Travisa,
I just wanted to take a moment and sincerely thank you for your fast, efficient and friendly service. I found your service via the Internet, made a call to one of your associates via your 1-800 number in D.C. and FEDEXed my passport out last Monday, 30 October, 2001.
I received my renewed passport via A.M. delivery yesterday, 6 November, 2000 and couldn't be happier. You not only saved me incredible hassle with getting it renewed in person, but also money and valuable time.
Thank you again.
Sincere regards,
Michael D. Foster
You guys are awesome! We were in a pinch and you came through with flying colors!
Thanks,
Jonathan & Patrice Havens
